Our Commitment to Quality:

At Baythive, we stand behind our leads. We believe in the quality of our triple-verified, exclusive seller data. However, we also understand that sometimes things don’t go as expected.

This Refund Policy explains our approach to refunds, replacements, and guarantees. Please read it carefully before purchasing our services.

Bad Lead Replacement Guarantee:

We are confident in our triple-verification process. But if we miss something, we make it right.

What We Consider a “Bad Lead”:

You are eligible for a replacement credit if:

Issue Description
Wrong phone number The number provided is disconnected, belongs to the wrong person, or is otherwise unreachable
Homeowner not selling You reach the correct homeowner, and they explicitly confirm they have absolutely no interest in selling now or in the foreseeable future
Property doesn’t exist The address leads to an empty lot, commercial building, or non-existent location
Owner deceased with no estate The homeowner has passed away and there is no executor, family member, or estate planning to sell

What Is NOT Considered a “Bad Lead”:

We cannot guarantee that every homeowner will say yes to you. Even motivated sellers say no sometimes. That’s sales, not a bad lead.

We do not offer replacements for:

  • Homeowners who are not interested in your specific offer

  • Homeowners who already listed with another agent

  • Homeowners who were rude or hung up on you

  • Homeowners who decided not to sell after your conversation

  • You simply didn’t get an appointment

We guarantee the data. We cannot guarantee the sale.How to Request a Replacement

If you believe a lead is bad, follow these simple steps:

 Contact us within 48 hours of receiving the lead.

  • Your full name and account email

  • The lead details (address or homeowner name)

  • A brief explanation of the issue

 Our team will review your request within 24 hours.

If approved, we will issue a replacement credit to your account immediately.

Cash Refunds:

Baythive does not offer cash refunds on any digital products or services, including:

  • Lead packs (Basic or Pro)

  • Subscription fees for active months

  • Appointment setting services

  • Marketing campaign services

Why no cash refunds? Because our leads are digital products delivered immediately. Once you receive a lead, you have access to the information. Instead of cash refunds, we offer our Bad Lead Replacement Guarantee to ensure you get value for your money.

Subscription Cancellations:

If you are on a monthly subscription (Pro package):

  • You may cancel your subscription at any time from your account dashboard

  • Cancellations take effect at the end of your current billing cycle

  • No refunds are given for partial months

  • You will retain access to any leads already delivered in your current billing cycle

One-Time Purchase Refunds:

For one-time purchases (Basic package):

  • No cash refunds are available after leads have been delivered

  • If leads have not yet been delivered, you may request a cancellation and refund within 24 hours of purchase

Appointment Setting Refunds:

For appointment setting services:

  • You are only charged for confirmed, kept appointments

  • If a homeowner cancels or no-shows, you are not charged

  • No refunds for appointments that were confirmed and kept as scheduled

Marketing Campaign Refunds:

For direct mail, email, or digital ad campaigns:

  • No refunds for campaigns that have already been designed, printed, mailed, or launched

  • If you cancel a campaign before any work has begun, you may receive a full refund

  • Contact us immediately if you need to cancel a pending campaign

Billing Errors:

If you believe you were charged in error:

Step 1: Contact us at  within 30 days of the charge

Step 2: Provide your account details and an explanation of the error

Step 3: We will investigate and issue a correction or credit if an error occurred

Chargebacks:

We take chargebacks seriously. If you dispute a charge with your credit card company without contacting us first:

  • Your account will be suspended immediately

  • You will be responsible for any fees associated with the chargeback

  • We reserve the right to pursue collection of any valid charges

Please contact us first. We are reasonable people who want to resolve any issue fairly.

Our Promise to You:

We built Baythive because we were tired of bad leads and worse customer service. We are committed to treating you fairly.

If something goes wrong, talk to us. We will make it right.